The first thing about job interview questions is that you want to answer each one honestly. There is a difference between telling a story highlighting the positive to make you sound better and flat out lying to the interviewer. Lies have a way of revealing themselves so you want to always stick with the truth.
Job Interview
Questions Subject No. 1:
Procedural Questions
Procedures
are a part of life, especially in the working world. Each
company has their own set of policies and rules that they expect their
employees to follow. An interviewer is going to ask questions
to determine if you would do things they way they want (for instance
making a sale or handling a customer complaint). Without
training, you will not know with any degree of certainty how the
company would want you to handle different situations but
there are ways to answer that can increase your chances of getting the
job.
What an interviewer is looking for in an answer is your philosophy
towards circumstances that occur in the company. Your natural
instincts and personality is going to come through at some point no
matter what you have been trained to do. Questions like, "How
would you satisfy a customer if they wanted to return something after
the return policy has expired?" can be tricky to answer. The
best way to answer them is to
begin with saying, "Of course, if I were hired I would abide by the
company's guidelines, but in this circumstance I would...
By starting your answer with this phrase you are showing that
you recognize a company is going to have its own policies and ways of
doing things and that you are flexible enough to modify your way of
doing things to align with those processes. It's important to
note that you should do a little research on the company before the
interview to insure that your answers give the right impression by not
appearing that you would knowingly go against their policy.
No matter how
nervous you might feel, it's important to
concentrate on the questions being asked and then answer each to the
best of your ability. The
important thing to remember
is to really listen to the questions being asked.
Sometimes the interviewer
will ask for a specific example about something. You will not
look good if you present just a general answer that anyone could say
without experience. This can keep you from getting the job.
These types of job interview questions are known as situational questions. For example, if an interviewer were to ask about your favorite place to visit when making conversation, you wouldn't want to generalize by saying all of Europe. Instead you should give specifics such as:
"I love to
visit Malaga, Spain where I have a summer house and many relatives.
We enjoy going to the museums, the beach and eating the citie's
traditional foods."
This is the
type of answer that will help the interviewer to take you
seriously. You'll actually be giving what you say credibility. It is
obvious that you are providing information from
something that actually happened as opposed to making something up just
to answer
the question.
Here are a
couple of common questions:
"Tell me
about a time you led a team project."
Include what the project was, how many people on
the team,
and any challenges, including how you overcame them.
"Tell me
about a conflict you had with a co-worker."
On this one, only pick situations that had
a positive
outcome.
If you are a talker and find yourself talking on and on when you get stressed or nervous, or if instead you are the type of person who can't think of what to say, you need to determine before your interview which situation best describes you. If you don't, you may either talk too much or not enough on your interview. This will not help you get the job.
When asked a question, an interview
wants
enough information that will help them understand what you are talking
about,
but not extraneous irrelevant
information.
If you
are answering a question using an example from your previous or current
job and
there is a lot of jargon or acronyms, try to use more common place
terms that
more people are familiar with or explain what you mean in the beginning. If you are asked to
describe a time when you
lead a project, explain what the project was about, how many people
you
managed and any key points that demonstrate what a great job you did. What you don't want to do
is get side-tracked
and give details that aren't relevant to the question.
The interviewer is not going to be interested
in a play by play of the entire project, what people said or did that
was annoying, etc. All they want to know is your role in the
project.
Remain on
topic; take a moment before answering a question to organize the
details in
your mind. You
don't want to start
answering, get sidetracked and forget the point you were trying to make. If you stay on topic and
know what you are
going to say, you are going to be able to keep the interviewer's
attention. Practice at home speaking to an interviewer about
the projects you have participated in that are relevant to the job
you're seeking, and use this information as a guideline.
If you
are a person of few words, practice with a friend or family member
before your interview. Learn
how to expand your answers so you give
thorough information without leaving the interviewer wanting more. But if you are in doubt,
less is better. An interviewer
will ask follow-up interview questions if necessary.
Job Interview
Questions Subject No. 5:
Don't
Make Assumptions
In
an interview
setting you want to
be viewed as
someone who understands what is necessary and can
deliver the expected results, more than just in the interview room. You should not just assume that you will.
The easiest and best way to avoid assumptions is to ask for clarification after any interview questions you need more understanding about. If a question is ambiguous or you really aren't sure what they mean, ask them politely to explain it to you.
Sometimes,
without meaning to, an
interviewer will use company jargon or acronyms
in a question or in conversation.
You
can respond by saying, "I'm sorry. I'm not familiar
with that term, could you explain it to me please?"Â
Not only will this show that you
are paying attention but it will also demonstrate that you have an
interest in
the company
and what they are about.
When you
are answering a question and you need to include company
specific terminology,
be sure to explain what you mean.
In
addition, you cannot assume that your interviewer
will know what you are talking about either.
Take a moment to either set up your
answer with the required information to understand what you are talking
about
or pause and
explain certain phrases or words.
Better
yet, if you can use common terms in the place
of company specific ones, it is the preferable way to go.
Last, but
definitley not least,
don't assume that you have the job. No
matter how confident you are that you are the
most qualified person for the position, it isn't yours until you have
received
a job offer. You are
arrogant to think otherwise. Make a
good impression by keeping the right attitude that you are
still competing
for the job and sell yourself accordingly.
You do
not have to answer certain questions, but how you let the interviewer
know this can
determine if your application will continue forward.
If
interview questions are being asked about your private
life (and you are uncomfortable answering them), you do not have to. You can kindly
tell the interviewer that you plan on devoting the time you spend at
work to
work, and that your
personal life if private. Try to move on from there. If the interviewer keeps
pressing, you will have to decide if the job is worth it to you. If the interviewer
keeps pressing, you will have to decide if the job is worth it to you.
It is
your decision to provide the information you do, however, know your rights
beforehand. But you can
still decide to answer a question that should not be asked. Keep in mind that if
a
potential
employer wants details about how you spend time outside of work it may
be because
they expect their employees to put in a lot of extra hours and they are
trying
to
gauge if
you have commitments that would prevent you from doing this.
Other
interview questions, such as sexual orientation, past relationships,
and other lifestyle
choices have no
business in an interview setting.
If
there is a physical aspect to the job and a
medical
evaluation is necessary, this is typically done by a doctor or other
medical professional
who will give you clearance. The
interviewer should not ask for these details.
Once you make it to the end of your interview and the interviewer says it is now your turn, they are asking if you have any questions for them. You should have a few.
Here are some
examples of questions: "How
did I do?"Â and "Are you going to hire me?"Â
Here
are questions you
can ask to
otain information on how you performed
and to determine if the company is a right fit for you.
Depending on
how this is
answered, you may be able to figure out their reaction to you. But this is not full-proof
and
is not a guarantee. If
they take the
time to explain all the checks they need to go
through, how many people they have left to interview and so on, they
are
probably interested
and want you to understand that there is still steps left in the
process. If
they only tell
you that you will hear from them within a certain period of time via
letter, it
isn’t as
promising.
Look at
the opportunity to ask your own job interview questions as your chance
to interview the company.
Of course you have done your research prior
to attending and have made up a list that
you wrote down before attending. Show
your preparedness and pull out the list to ask
your questions. Things
like company
direction and expansion show an interest in the
business. Feel free
to take notes; it
can earn you brownie points. Ask
questions that are
important to you as well, if vacation time and benefits are a deal
breaker for
you, find out now
what the company has to offer.
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